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BEYOND EXPECTATIONS: AN EXAMINATION OF LOGISTICS OUTSOURCING GOAL ACHIEVEMENT AND GOAL EXCEEDANCE

Authors

  • Jan M. Deepen,

    1. The Boston Consulting Group
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    • (Ph.D. WHU - Otto Beisheim School of Management) is a consultant with The Boston Consulting Group, Frankfurt, Germany. He holds a MSc. in Economics and Business Administration from WHU in Vallendar/Koblenz, Germany. His research focuses on third-party logistics, logistics outsourcing, inter-organizational relationships, and supply chain management. He is the author of two books and several publications.

  • Thomas J. Goldsby,

    1. university of Kentucky
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    • (Ph.D. Michigan State University) is Associate Professor of Supply Chain Management at the University of Kentucky. His research interests focus on logistics customer service, supply chain integration, and the theory and practice of lean and agile supply chain strategies. He has published several articles in academic and professional journals and serves as a frequent speaker at academic conferences, executive education seminars, and professional meetings. He is co-author of Lean Six Sigma Logistics: Strategic Development to Operational Success.

  • A. Michael Knemeyer,

    1. The Ohio State university
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    • (Ph.D. University of Maryland at College Park) is an Assistant Professor of Logistics at the Fisher College of Business, The Ohio State University. His research focus is on supply chain relationships. His work has been accepted for publication in major academic journals, including the Journal of Business Logistics, Journal of Operations Management, International Journal of Physical Distribution and Logistics Management and The International Journal of Logistics Management. His research has also appeared in leading practitioner journals such as Harvard Business Review, California Management Review and the Wall Street Journal.

  • Carl Marcus Wallenburg

    1. WHU—Otto Beisheim School of Management
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    • (Ph.D. WHU - Otto Beisheim School of Management) is an Assistant Professor of Logistics Management at WHU - Otto Beisheim School of Management, Germany. He holds a MSc. in Industrial Engineering and Management from the University of Karlsruhe. In 2004 Dr. Wallenburg received the German Science Award for Logistics. His research interests focus on third-party logistics, intra- and inter-organizational relationships, and management accounting and control. He is the author of two books and over 30 publications.


Abstract

As a growing number of managers consider the decision to outsource logistics activities, it is becoming increasingly critical to understand drivers of success in this area. Using survey data from 549 managers, this research examines the influence of three relationship engagement factors (communication, cooperation, and proactive improvement) on the perceived logistics outsourcing performance achieved by service providers. In particular, logistics outsourcing performance is characterized as consisting of two distinct dimensions: 1) goal achievement, and 2) goal exceedance, which management should consider, respectively, when evaluating their logistics service providers (LSPs).

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