(Ph.D. University of Maryland) is Visiting Assistant Professor in the Department of Marketing and Logistics at the University of Arkansas' Sam M. Walton College of Business. Her primary interests include logistics outsourcing partnerships and supply chain collaboration. Hofer's research has appeared in the Journal of Air Transport Management and several conference proceedings. Prior to pursuing her Ph. D., Hofer worked as a transportation engineering consultant specializing in design, privatization, and highway concessions.
ANTECEDENTS AND DIMENSIONS OF CUSTOMER PARTNERING BEHAVIOR IN LOGISTICS OUTSOURCING RELATIONSHIPS
Article first published online: 10 MAY 2011
2009 Council of Supply Chain Management Professionals
Journal of Business Logistics
Volume 30, Issue 2, pages 141–159, Autumn 2009
How to Cite
Hofer, A. R., Knemeyer, A. M. and Dresner, M. E. (2009), ANTECEDENTS AND DIMENSIONS OF CUSTOMER PARTNERING BEHAVIOR IN LOGISTICS OUTSOURCING RELATIONSHIPS. JOURNAL OF BUSINESS LOGISTICS, 30: 141–159. doi: 10.1002/j.2158-1592.2009.tb00116.x
- Issue published online: 10 MAY 2011
- Article first published online: 10 MAY 2011
- Inter-organizational relationships;
- Logistics outsourcing;
In order to be successful in today's competitive environment, third-party logistics providers (3PLs) increasingly strive to develop close, mutually beneficial long-term relationships with customers. The current study identifies inter-organizational conditions and firm-specific factors that influence a firm's partnering behavior with its 3PL. A model of the antecedents and dimensions of partnering behavior is developed and tested with a diverse set of relationships between a focal 3PL and members of its customer base.