This research was generously funded by a grant to the first author from the Social Sciences and Humanities Research Council of Canada.
TAKE THIS JOB AND LOVE IT: A MODEL OF SUPPORT, JOB SATISFACTION, AND AFFECTIVE COMMITMENT AMONG MANAGERS OF VOLUNTEERS
Version of Record online: 13 DEC 2012
© 2012 Wiley Periodicals, Inc.
Journal of Community Psychology
Volume 41, Issue 1, pages 65–83, January 2013
How to Cite
Gottlieb, B. H., Maitland, S. B. and Shera, W. (2013), TAKE THIS JOB AND LOVE IT: A MODEL OF SUPPORT, JOB SATISFACTION, AND AFFECTIVE COMMITMENT AMONG MANAGERS OF VOLUNTEERS. J. Community Psychol., 41: 65–83. doi: 10.1002/jcop.21514
Our sincere thanks to the Ontario Community Support Association (OCSA), the Professional Administrators of Volunteer Resources, Ontario (PAVR-O), and to the managers who kindly completed our surveys.
- Issue online: 13 DEC 2012
- Version of Record online: 13 DEC 2012
- Social Sciences and Humanities Research Council of Canada
Several job-related and organizational features make the work of community-based paid managers of volunteers distinctly different from conventional management practice. Based on self-verification (Swann & Brown, 1990) and exchange (Blau, 1964) theories, we tested a multidimensional measurement model of support specific to these managers. The dimensions include support gained from their coworkers, volunteers, and supervisors, and from the prosocial, value-expressive nature of the work. This model of support predicted the managers’ job satisfaction, which mediated the relationship between support and affective commitment, with value-expressive work being the strongest predictor. Both the measurement model of support and the structural predictive model were found to be invariant across managers with greater and less than 10 years of work experience. The findings spotlight the importance of sources of workplace support that shore up employees’ valued identities.