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TAKE THIS JOB AND LOVE IT: A MODEL OF SUPPORT, JOB SATISFACTION, AND AFFECTIVE COMMITMENT AMONG MANAGERS OF VOLUNTEERS

Authors


  • This research was generously funded by a grant to the first author from the Social Sciences and Humanities Research Council of Canada.

  • Our sincere thanks to the Ontario Community Support Association (OCSA), the Professional Administrators of Volunteer Resources, Ontario (PAVR-O), and to the managers who kindly completed our surveys.

Please address correspondence to: Dr. Benjamin Gottlieb, Department of Psychology, University of Guelph, Guelph, Ontario N1G 2W1. E-mail: bgottlie@uoguelph.ca

Abstract

Several job-related and organizational features make the work of community-based paid managers of volunteers distinctly different from conventional management practice. Based on self-verification (Swann & Brown, 1990) and exchange (Blau, 1964) theories, we tested a multidimensional measurement model of support specific to these managers. The dimensions include support gained from their coworkers, volunteers, and supervisors, and from the prosocial, value-expressive nature of the work. This model of support predicted the managers’ job satisfaction, which mediated the relationship between support and affective commitment, with value-expressive work being the strongest predictor. Both the measurement model of support and the structural predictive model were found to be invariant across managers with greater and less than 10 years of work experience. The findings spotlight the importance of sources of workplace support that shore up employees’ valued identities.

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