Article first published online: 7 DEC 2012
Copyright © 2012 John Wiley & Sons, Ltd.
Journal of Organizational Behavior
Volume 34, Issue 4, pages 542–559, May 2013
How to Cite
Bolino, M. C., Klotz, A. C., Turnley, W. H. and Harvey, J. (2013), Exploring the dark side of organizational citizenship behavior. J. Organiz. Behav., 34: 542–559. doi: 10.1002/job.1847
- Issue published online: 16 APR 2013
- Article first published online: 7 DEC 2012
- Manuscript Accepted: 8 NOV 2012
- Manuscript Revised: 19 OCT 2012
- Manuscript Received: 8 OCT 2012
- organizational citizenship behavior;
- positive organizational behavior;
- too-much-of-a-good-thing effect
In recent years, there has been increasing interest in positive organizational scholarship in general, including positive organizational behavior (POB) in particular. This work identifies organizational citizenship behavior (OCB) as a prototypical POB. Conceptualizing OCBs in this way is sensible in light of more than 30 years of research highlighting the desirable aspects of such behavior. At the same time, some researchers have raised questions about positive organizational scholarship and have called for a more balanced view of ostensibly positive behaviors. The purpose of this paper, then, is to take a more nuanced view of OCBs while highlighting the dark side of citizenship behavior. In doing so, we review conceptual and empirical work that has challenged the idea that OCBs are inherently positive. We also discuss research that seeks to develop a deeper understanding of the conditions under which OCB does more harm than good. Finally, important areas for future research and the practical realities facing scholars who seek to publish research investigating the dark side of citizenship are addressed as well. Copyright © 2012 John Wiley & Sons, Ltd.