Workplace deviance, organizational citizenship behavior, and business unit performance: the bad apples do spoil the whole barrel
Article first published online: 23 DEC 2003
Copyright © 2004 John Wiley & Sons, Ltd.
Journal of Organizational Behavior
Volume 25, Issue 1, pages 67–80, February 2004
How to Cite
Dunlop, P. D. and Lee, K. (2004), Workplace deviance, organizational citizenship behavior, and business unit performance: the bad apples do spoil the whole barrel. J. Organiz. Behav., 25: 67–80. doi: 10.1002/job.243
- Issue published online: 23 DEC 2003
- Article first published online: 23 DEC 2003
- Manuscript Accepted: 18 SEP 2003
- Manuscript Revised: 17 MAR 2003
- Manuscript Received: 3 JAN 2003
The influences of organizational citizenship behavior (OCB) and workplace deviant behavior (WDB) on business unit performance were investigated using data from branches of a fast food organization. Data included measures of WDB and OCB obtained from staff, ratings of performance provided by supervisors, and objective measures of performance. It was found that WDB was negatively and significantly associated with business unit performance measured both subjectively and objectively. OCB, however, failed to contribute to the prediction of business unit performance beyond the level that was achieved by WDB. It appeared, therefore, that the presence of deviant employees among business units impinges upon the performance of the business unit as a whole, whereas OCBs had comparatively little effect. Copyright © 2004 John Wiley & Sons, Ltd.