A further examination of managerial burnout: Toward an integrated model


  • Raymond T. Lee,

    1. Department of Business Administration, Faculty of Management, University of Manitoba, Winnipeg, Manitoba R3T 2N2, Canada
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  • Blake E. Ashforth

    1. Department of Management, Faculty of Commerce and Administration, Concordia University, 1455 de Maisonneuve Blvd. W., Montreal, Quebec H3G 1M8, Canada
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A model of managerial burnout was examined among 148 human service supervisors and managers. The findings suggest that emotional exhaustion plays a central mediating role in the burnout process. Social support and direct control were associated with exhaustion through role stress. Job and life satisfaction, and time spent with clients and subordinates were also related to exhaustion. In turn, exhaustion was related to depersonalization, professional commitment, and turnover intentions. An expected reciprocal relation between exhaustion and helplessness was not found, as the former had only a weak impact on the latter. Implications for stress coping are discussed.