CMCD's lab draws on academics, automakers, and therapists to realize its own vision of excellence
Version of Record online: 5 APR 2011
© 2011 Wiley Periodicals, Inc.
Global Business and Organizational Excellence
Volume 30, Issue 4, pages 12–28, May/June 2011
How to Cite
Adams, J. and Graban, M. (2011), CMCD's lab draws on academics, automakers, and therapists to realize its own vision of excellence. Glob. Bus. Org. Exc., 30: 12–28. doi: 10.1002/joe.20383
- Issue online: 5 APR 2011
- Version of Record online: 5 APR 2011
Focused on transforming the laboratory at Children's Medical Center Dallas into a learning organization, the lab's leaders looked beyond benchmarking to develop a customized approach—measured against their own ideal state—to achieve operational excellence. By applying lean principles, systems thinking, and family system theory; improving the facility's physical layout; and, most important, redefining the role between supervisors and staff workers, the lab has cut its turnaround times, improved service to patients and physicians, and evolved into a work environment that fosters personal and professional development. © 2011 Wiley Periodicals, Inc.