K&N management: An appetite for operational excellence in the restaurant industry
Article first published online: 16 OCT 2012
© 2012 Wiley Periodicals, Inc.
Global Business and Organizational Excellence
Volume 32, Issue 1, pages 6–14, November/December 2012
How to Cite
Young, A. L. (2012), K&N management: An appetite for operational excellence in the restaurant industry. Glob. Bus. Org. Exc., 32: 6–14. doi: 10.1002/joe.21459
- Issue published online: 16 OCT 2012
- Article first published online: 16 OCT 2012
Founded on the principle of pursuing excellence, K&N Management, a restaurant group based in Austin, Texas, strives to deliver value-added experiences through the staff, products, and atmosphere at its eight fast-casual properties. Recognizing that the food business is the people business, its leaders count customer delight with every interaction and careful staff selection, training, and development among the most critical ingredients in their recipe for success. As a result of their efforts, the organization has been honored with the Malcolm Baldrige National Quality Award and grown into a profitable and sustainable enterprise benchmarked by others in its industry. © 2012 Wiley Periodicals, Inc.