Creating a culture of performance excellence at Henry Ford Health System



Henry Ford Health System (HFHS) of Detroit, Michigan, has earned industry-wide recognition by engaging its leaders to align the organization's strategic objectives with Malcolm Baldrige National Quality Award criteria and craft a comprehensive program to integrate performance to drive sustainable growth. One of the largest health care systems in the United States, HFHS developed a performance management approach that backed up standards of excellence with comprehensive training and development, established a performance improvement framework that emphasized analysis and review, integrated its communications systems with a renewed focus on innovation, and fine-tuned its performance strategy to stoke agility throughout the organization. Results included a reduction in in-patient mortality, innovations in health care best practice, enhanced employee engagement patient satisfaction, savings of almost $10 million over four years in relation to harm-reduction efforts, and five national performance awards, including the Malcolm Baldrige National Quality Award in 2011. © 2013 Wiley Periodicals, Inc.