JEL classification codes: D01, D21, D24, L21, L23.
A learning organization perspective of service quality operations in the IT industry†
Article first published online: 22 AUG 2012
Copyright © 2012 John Wiley & Sons, Ltd.
Special Issue: Entrepreneurship and Innovation
Volume 21, Issue 5-6, pages 275–284, August 2012
How to Cite
Soltani, E., Chau, V. S. and Liao, Y.-Y. (2012), A learning organization perspective of service quality operations in the IT industry . Strat. Change, 21: 275–284. doi: 10.1002/jsc.1909
- Issue published online: 22 AUG 2012
- Article first published online: 22 AUG 2012
High-tech IT firms are characterized by a path dependency of generative learning (progressive organization), which must be recognized by managers concerned with managing the entirety of service quality operations.