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Keywords:

  • destination image;
  • service quality;
  • perceived value;
  • loyalty

ABSTRACT

The primary objectives of this study were to investigate and develop a theoretical relationship among destination image, service quality and perceived value and to empirically test the constructs that are likely to affect tourist satisfaction, which in turn influence revisit intentions and word-of-mouth referrals. The results of empirical study indicated that destination image influences service quality and perceived value. In addition, the findings revealed that perceived value has a significant effect on satisfaction and loyalty. These research findings contribute to an extant knowledge in this domain, specifically focused on a family-oriented destination where it was not studied yet with these relationships. Copyright © 2012 John Wiley & Sons, Ltd.