Modelling roles of task-technology fit and self-efficacy in hotel employees' usage behaviours of hotel information systems
Article first published online: 11 NOV 2010
Copyright © 2010 John Wiley & Sons, Ltd.
International Journal of Tourism Research
Volume 12, Issue 6, pages 709–725, November/December 2010
How to Cite
Kim, T., Suh, Y. K., Lee, G. and Choi, B. G. (2010), Modelling roles of task-technology fit and self-efficacy in hotel employees' usage behaviours of hotel information systems. Int. J. Tourism Res., 12: 709–725. doi: 10.1002/jtr.787
- Issue published online: 11 NOV 2010
- Article first published online: 11 NOV 2010
- Manuscript Accepted: 6 APR 2010
- Manuscript Revised: 26 MAR 2010
- Manuscript Received: 23 DEC 2009
- hotel information system;
- technology acceptance model;
- task-technology fit;
The purpose of this study was to examine the relationship between hotel information system (HIS) users' personal perceptions and beliefs of the given system and their daily routine usage intention via the technology acceptance model (TAM), considering the two external variables (motivational variables) of the model — ‘task-technology fit’ (extrinsic motivation; system feature) and ‘self-efficacy’ (intrinsic motivation; personal feature). Data were collected from hotel employees of 13 upscale hotels in Jeju, South Korea, and path analysis was utilised to test structural model and hypotheses. The results provided empirical support for an extended TAM, and verified its robustness in predicting hotel employees' intention to use a HIS. Copyright © 2010 John Wiley & Sons, Ltd.