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Modelling roles of task-technology fit and self-efficacy in hotel employees' usage behaviours of hotel information systems

Authors

  • Taegoo (Terry) Kim,

    Corresponding author
    1. Department of Tourism Management, College of Hotel and Tourism, Kyung Hee University, Dongdaemun-ku, Seoul, Republic of Korea
    • Department of Tourism Management, College of Hotel and Tourism, Kyung Hee University, 1, Hoegi-dong, Dongdaemun-ku, Seoul 130-701, Republic of Korea
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  • Yong Kun Suh,

    1. Department of Tourism Management, College of Business and Economics, Jeju National University, Jeju City, Jeju, Republic of Korea
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  • Gyehee Lee,

    1. Department of Tourism Management, College of Hotel and Tourism, Kyung Hee University, Dongdaemun-ku, Seoul, Republic of Korea
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  • Byong Gil Choi

    1. Department of Tourism Management, College of Business and Economics, Jeju National University, Jeju City, Jeju, Republic of Korea
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Abstract

The purpose of this study was to examine the relationship between hotel information system (HIS) users' personal perceptions and beliefs of the given system and their daily routine usage intention via the technology acceptance model (TAM), considering the two external variables (motivational variables) of the model — ‘task-technology fit’ (extrinsic motivation; system feature) and ‘self-efficacy’ (intrinsic motivation; personal feature). Data were collected from hotel employees of 13 upscale hotels in Jeju, South Korea, and path analysis was utilised to test structural model and hypotheses. The results provided empirical support for an extended TAM, and verified its robustness in predicting hotel employees' intention to use a HIS. Copyright © 2010 John Wiley & Sons, Ltd.

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