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Destination Attributes' Evaluation, Satisfaction and Behavioural Intentions: a Structural Modelling Approach

Authors


Celeste Eusébio, University of Aveiro, DEGEI/GOVCOPP, Campus Universitário de Santiago, 3810–193 Aveiro, Portugal.

E-mail: celeste.eusebio@ua.pt

ABSTRACT

This study aims at developing and testing a model integrating the associations among tourists' evaluation of destinations' attributes, overall satisfaction and behavioural intentions. The analysis is based on 923 observations collected in the Central Region of Portugal, where no investigation of this nature had been conducted before, and compares results regarding domestic versus international tourists. LISREL estimates provided strong support for the model. Some idiosyncrasies specific to each sample were found. This study represents an important contribution to the body of knowledge in the area of tourism destinations' management and marketing and suggests important implications to both practitioners and researchers. Copyright © 2011 John Wiley & Sons, Ltd.

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