Investigating the Impact of SERVQUAL Dimensions on Customer Satisfaction: The Lessons Learnt from Serbian Travel Agencies
Article first published online: 22 DEC 2011
Copyright © 2011 John Wiley & Sons, Ltd.
International Journal of Tourism Research
Volume 15, Issue 2, pages 184–196, March/April 2013
How to Cite
Marinković, V., Senić, V., Kocić, M. and Šapić, S. (2013), Investigating the Impact of SERVQUAL Dimensions on Customer Satisfaction: The Lessons Learnt from Serbian Travel Agencies. Int. J. Tourism Res., 15: 184–196. doi: 10.1002/jtr.884
- Issue published online: 7 MAR 2013
- Article first published online: 22 DEC 2011
- Manuscript Accepted: 8 NOV 2011
- Manuscript Revised: 28 OCT 2011
- Manuscript Received: 17 NOV 2010
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