TouchPoints: The power of leading in the moment



A leader's day is continuously punctuated by interruptions and interactions of all types. Rather than treating these events as nuisances, Conant and Norgaard advise to think of them as TouchPoints, opportunities to provide leadership and “to generate energy and direction around something that matters.” If you shift your perspective to thinking or saying, “How can I help?,” you have the potential to make a positive impact on your organization in a short moment of time. Your reputation, Conant and Norgaard contend, is shaped in these moments day after day.