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Abstract

“The convergence of demographic, economic, and technological shifts,” Helgesen writes, “and the radical social change this convergence creates, is altering our understanding of the essential tasks of leadership.” She outlines several key capabilities that leaders must have in a 24/7 world, including leading people who have different values, practicing inclusion, and supporting self-renewing cultures. The latter is especially important due to the crushing pace and intensity of an always-on environment, and means that individuals within these cultures must “find fresh sources of energy, inspiration, and commitment over time.”