Changing culture—patience is not a virtue



It is often necessary for organizations to change their culture. Shaw and Ronald say that this can happen quickly, and that the “best leaders are able to identify which actions, in which order, are needed to produce rapid shifts.” Change can be accelerated by paying attention to some basic principles, including the open-minded assessment of the current culture (good and bad), making a case for change based on a compelling storyline, realigning metrics, paying attention to symbolism, and personally embodying the new culture, as “people are constantly observing and interpreting the behavior of their senior leader.”