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Executive Forum
Building high-trust organizations
Article first published online: 10 MAR 2011
DOI: 10.1002/ltl.467
© 2011 by the Leader to Leader Institute
Additional Information
How to Cite
Shockley-Zalabak, P. S. and Morreale, S. P. (2011), Building high-trust organizations. Leader to Leader, 2011: 39–45. doi: 10.1002/ltl.467
Publication History
- Issue published online: 10 MAR 2011
- Article first published online: 10 MAR 2011
- Abstract
- Cited By
Abstract
This article presents a model for trust building in organizations that is both research-based and practice-driven; it is designed to help organizations produce the staying power that only trust can generate. The authors explain the five key drivers of trust: competence, openness and honesty, concern for employees and stakeholders, reliability, and identification.