Understanding complaining responses through consumers' self-consciousness disposition
Version of Record online: 28 FEB 2002
Copyright © 2002 Wiley Periodicals, Inc.
Psychology & Marketing
Volume 19, Issue 3, pages 267–292, March 2002
How to Cite
Marquis, M. and Filiatrault, P. (2002), Understanding complaining responses through consumers' self-consciousness disposition. Psychol. Mark., 19: 267–292. doi: 10.1002/mar.10012
- Issue online: 28 FEB 2002
- Version of Record online: 28 FEB 2002
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