Giving the Expectancy-Value Model a Heart


Correspondence regarding this article should be sent to: Stephanie Feiereisen, Department of Marketing, Cass Business School, City University, 106 Bunhill Row, London EC1Y 8TZ, UK (


Over the past decade, research in consumer behavior has debated the role of emotion in consumer decision making intensively but has offered few attempts to integrate emotion-related findings with established theoretical frameworks. This manuscript augments the classical expectancy-value model of attitude with a dimensional model of emotion. An experiment involving 308 college students who face actual purchase decisions shows that predictions of attitudes, behavioral intentions, and actual behavior can be improved through the use of the augmented model for both hedonic and utilitarian products. The augmented model has theoretical implications for marketing scholars as well as practical uses for marketers.