The authors thank Claire Rawlings (Getronics) and Amy Callen/Kathy Keus (CompuCom) for their support in data gathering, and Henry Boc, Jessica Katz, and David Kramer for assistance in gathering and analyzing the ratings.
It Takes Just 120 Seconds: Predicting Satisfaction in Technical Support Calls
Article first published online: 9 JUN 2014
© 2014 Wiley Periodicals, Inc.
Psychology & Marketing
Special Issue: Retail Atmospherics and In-Store Nonverbal Cues
Volume 31, Issue 7, pages 500–508, July 2014
How to Cite
Hall, J. A., Verghis, P., Stockton, W. and Goh, J. X. (2014), It Takes Just 120 Seconds: Predicting Satisfaction in Technical Support Calls. Psychol. Mark., 31: 500–508. doi: 10.1002/mar.20711
- Issue published online: 9 JUN 2014
- Article first published online: 9 JUN 2014