Psychology & Marketing

Cover image for Psychology & Marketing

May 2010

Volume 27, Issue 5

Pages 417–530

  1. Research Articles

    1. Top of page
    2. Research Articles
    1. Perceived justice of service recovery strategies: Impact on customer satisfaction and quality relationship (pages 487–509)

      Rodolfo Vázquez-Casielles, Leticia Suárez Álvarez and Ana Maria Díaz Martín

      Article first published online: 7 APR 2010 | DOI: 10.1002/mar.20340

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