SEARCH

SEARCH BY CITATION

REFERENCES

  • Agichtein, E., Castillo, C., Donato, D., Gionis, A., & Mishne, G. (2008). Finding high-quality content in social media. In Proceedings of the International Conference on Web Search and Web Data Mining (pp. 183194). New York: ACM.
  • Arnold, J., & Kaske, N. K. (2005). Evaluating the quality of a chat service. portal: Libraries and the Academy, 5(2), 177193.
  • Branch closings and budget cuts threaten libraries nationwide. (2008, November 7). American Libraries, 39(11), 22.
  • Cassell, K. A. (2010). Meeting users' needs through new reference service models. In M. L. Radford, & R. D. Lankes (Eds.), Reference renaissance: Current and future trends (pp. 153160). New York, NY: Neal-Schuman Publishers, Inc.
  • Cassell, K. A., & Hiremath, U. (2009). Reference and information services in the 21st century: An introduction (2nd ed.). New York: Neal-Schuman Publishers, Inc.
  • Cole, V., & Krkoska, B. (2011). Launching a Text a Librarian service: Cornell's preliminary experiences. The Reference Librarian, 52(1), 38.
  • Connaway, L. S., & Powell, R. L. (2010). Basic research methods for librarians (5th ed.). Littleton, CO: Libraries Unlimited.
  • Connaway, L. S. & Radford, M. L. (2011). Seeking Synchronicity: Revelations and recommendations for virtual reference. Dublin, OH: OCLC Research. Retrieved on February 26, 2012 from http://www.oclc.org/reports/synchronicity/full.pdf
  • Dewey, M. (2011). Dewey Decimal Classification and Relative Index (23rd ed., J. S. Mitchell, J. Beall, R. Green, G. Martin, & M. Panzer, Eds.). Dublin, OH: OCLC.
  • Gazan, R. (2008). Social annotations in digital library collections. D-Lib Magazine, 14(11/12). Retrieved from http://www.dlib.org/dlib/november08/gazan/11gazan.html
  • Glaser, B. G., & Strauss, A. L. (1967). The discovery of grounded theory: Strategies for qualitative research. New York: Aldine.
  • Goldberg, B. (2010). Libraries reach FY2011: Some relieved, all wary. American Libraries, 41(8), 16.
  • Gibson, C. B., & Gibbs, J. (2006). Unpacking the concept of virtuality: The effects of geographic dispersion, electronic dependence, dynamic structure, and national diversity on team innovation. Administrative Quarterly, 51, 451495.
  • Hansen, M. T. (2009). When internal collaboration is bad for your company. Harvard Business Review, 87(4), 8288.
  • Harper, M. F., Raban, D. R., Rafaeli, S., & Konstan, J. K. (2008). Predictors of answer quality in online Q&A sites. Proceedings of the 26th Annual SIGCHI Conference on Human Factors in Computing Systems (pp. 865874). New York: ACM.
  • Henderson, K. S., & Bosch, S. (2010). Seeking the new normal. Library Journal, 135(7), 3640.
  • Hertzum, M. (2008). Collaborative information seeking: The combined activity of information seeking and collaborative grounding. Information Processing & Management, 44(2), 957962.
  • Introducing Qwidget, the new QuestionPoint chat widget. (2008). Retrieved from http://www.oclc.org/news/announcements/Announcement268.htm
  • Kaske, N. & Arnold, J. (2002, June). An unobtrusive evaluation of online real time library reference services. Paper presented at the American Library Association, Annual Conference, Atlanta, GA.
  • Katz, W. A. (1997). Introduction to reference work (7th ed.). New York: McGraw-Hill.
  • Kim, S., & Oh, S. (2009). Users' reference criteria for evaluating answers in a social Q&A site. Journal of the American Society for Information Science and Technology, 60(4), 716727.
  • Kim, S., Oh, J. S., & Oh, S. (2007). Best-answer selection criteria in a social Q&A site from the user oriented relevance perspective. Proceedings of the 70th Annual Meeting of the American Society for Information Science and Technology, 44(1), 115.
  • Kresh, D. N. (2000). Offering high quality reference service on the Web: The collaborative digital reference service (CDRS). D-Lib Magazine, 6(6). Retrieved from http://www.dlib.org/dlib/june00/kresh/06kresh.html
  • Levy, D. M., & Marshall, C. C. (1994). Washington's white horse? A look at assumptions underlying digital libraries. Proceedings of Digital Libraries '94 (pp. 163169). College Station, TX: Texas A&M University Press.
  • Naylor, S., Stoffel, B., & Van Der Laan, S. (2008). Why isn't our chat reference used more? Reference & User Services Quarterly, 27(4), 342354.
  • Nielsen, J. (1993). Usability engineering. San Francisco, CA: Morgan Kaufmann.
  • Pomerantz, J. (2006). Collaboration as the norm in reference work. Reference & User Services Quarterly, 46(1), 4555.
  • Pomerantz, J. (20081). The librarian invasion: Evaluating the Slam the Boards effort. Proceedings of the American Society for Information Science and Technology, 45(1). Retrieved from http://www.ils.unc.edu/∼jpom/conf/ASIST2008_ERef_Panel.pdf
  • Pomerantz, J. (2008a). Evaluation of online reference services. Bulletin of the American Society for Information Science and Technology, 34(2), 1519. Retrieved from http://www.asis.org/Bulletin/Dec-07/pomerantz.html
  • Pomerantz, J., Nicholson, S., Belanger, Y., & Lankes, R. D. (2004). The current state of digital reference: Validation of a general digital reference model through a survey of digital reference services. Information Processing & Management, 40(2), 347363.
  • Portree, M., Evans, R., Adams, T. M., & Doherty, J. J. (2008). Overcoming transactional distance: Instructional intent in an e-mail reference service. Reference & User Services Quarterly, 48(2), 142152.
  • Radford, M. L., & Connaway, L. S. (2005–2008). Seeking synchronicity: Evaluating virtual reference services from user, non-user, and librarian perspectives. Funded by National Leadership Grants for Libraries program of the Institute of Museum and Library Services (IMLS). Retrieved from http://www.oclc.org/research/activities/synchronicity/default.htm
  • Radford, M. L., Connaway, L. S., & Shah, C. (2011–2013). Cyber Synergy: Seeking Sustainability through Collaboration between Virtual Reference and Social Q&A Sites. Retrieved from http://www.oclc.org/research/activities/synergy/default.htm
  • Radford, M. L., Connaway, L. S., Confer, P., Sabolsci-Boros, S., & Kwon, H. (2011). “Are we getting warmer?” Query clarification in live chat virtual reference. Reference & User Services Quarterly, 50(3), 259279.
  • Radford, M. L., & Mon, L. (2008). Reference service in face-to-face and virtual environments. In M. L. Radford & P. Snelson (Eds.), Academic library research: Perspectives and current trends (pp. 147). Chicago: ACRL.
  • Ross, C. S., Nilsen, K., & Radford, M. L. (2009). Conducting the reference interview (2nd ed.). New York: Neal-Schuman Publishers, Inc.
  • Savolainen, R. (1995). Everyday life information seeking: Approaching information seeking in the context of “way of life.” Library Information Science Research, 17(3), 259294.
  • Shachaf, P. (2010). Social reference: Toward a unifying theory. Library & Information Science Research, 32(1), 6676.
  • Shah, C., Oh, J. S., & Oh, S. (2008). Exploring characteristics and effects of user participation in online social Q&A sites. First Monday, 13(9). Retreived from http://www.uic.edu/htbin/cgiwrap/bin/ojs/index.php/fm/article/view/2182/2028
  • Shah, C., Oh, S., & Oh, J. S. (2009). Research agenda for social Q&A. Library and Information Science Research, 11(4), 205209.
  • Sloan, B. (2006). Twenty years of virtual reference. Internet Reference Services Quarterly, 11(2), 9195.
  • State budgets hammer public libraries nationwide. (2009). American Libraries, 40(8/9), 1921.
  • Su, Q., Pavlov, D., Chow, J., & Baker, W. (2007). Internet-scale collection of human-reviewed data. In C. L. Williamson, M. E. Zurko, P. E. Patel-Schneider, & P. J. Shenoy (Eds.), Proceedings of the 16th International Conference on World Wide Web (pp. 231240). New York: ACM.
  • Twidale, M. B., & Nichols, D. M. (1996). Collaborative browsing and visualisation of the search process. Aslib Proceedings, 48(7-8), 177182. Retrieved from http://www.comp.lancs.ac.uk/computing/research/cseg/projects/ariadne/docs/elvira96.html