Remote users in our midst: Insights from the archival metrics project

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Abstract

Are there any differences between in-person and remote users of archives? This paper addresses this question through the development and testing of two survey instruments intended to help archivists conduct user evaluations of their online resources. The surveys are part of a larger toolkit developed by the Archival Metrics project consisting of five assessment instruments to help archivists evaluate the services and resources they provide to researchers. This paper focuses on the two sampling methods developed by the Archival Metrics team to elicit responses to the online surveys and the resulting differences between on-site researchers and online users.

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