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Abstract

User based evaluation in archives and manuscript repositories lags behind that of libraries and museums. This paper discusses the development and testing of the Archival Metrics Toolkit which is designed to support archivists in conducting user-based evaluations. The current Toolkit includes 5 different questionnaires focused on assessing various archival services in Colleges and Universities as well as instructions for administration and data analysis. The questionnaires aim to gather feedback from (1) onsite users of the reading room, (2) students who have attended an orientation session and (3) instructors who use the archives for teaching, as well as (4) online users of the website and (5) online users of finding aids.