SEARCH

SEARCH BY CITATION

Cited in:

CrossRef

This article has been cited by:

  1. 1
    Tevfik Aktekin, Call center service process analysis: Bayesian parametric and semi-parametric mixture modeling, European Journal of Operational Research, 2014, 234, 3, 709

    CrossRef

  2. 2
    Toyin Clottey, W.C. Benton, Determining core acquisition quantities when products have long return lags, IIE Transactions, 2014, 46, 9, 880

    CrossRef

  3. 3
    Ying-Chao Hung, George Michailidis, Shih-Chung Chuang, Estimation and monitoring of traffic intensities with application to control of stochastic systems, Applied Stochastic Models in Business and Industry, 2014, 30, 2
  4. 4
    Sergey Dudin, Chesoong Kim, Olga Dudina, MMAP|M|N queueing system with impatient heterogeneous customers as a model of a contact center, Computers & Operations Research, 2013, 40, 7, 1790

    CrossRef

  5. 5
    Chesoong Kim, Sergey Dudin, Olga Taramin, Janghyun Baek, Queueing system with impatient heterogeneous customers as a model of call center, Applied Mathematical Modelling, 2013, 37, 3, 958

    CrossRef

  6. 6
    Olga Dudina, Chesoong Kim, Sergey Dudin, Retrial queuing system with Markovian arrival flow and phase-type service time distribution, Computers & Industrial Engineering, 2013, 66, 2, 360

    CrossRef

  7. 7
    Chesoong Kim, Alexander Dudin, Sergey Dudin, Olga Dudina, Tandem queueing system with impatient customers as a model of call center with Interactive Voice Response, Performance Evaluation, 2013, 70, 6, 440

    CrossRef

  8. 8
    Tevfik Aktekin, Refik Soyer, Bayesian analysis of queues with impatient customers: Applications to call centers, Naval Research Logistics (NRL), 2012, 59, 6
  9. 9
    Queueing Analysis,