Call center arrival modeling: A Bayesian state-space approach
Version of Record online: 4 JAN 2011
Copyright © 2011 Wiley Periodicals, Inc.
Naval Research Logistics (NRL)
Volume 58, Issue 1, pages 28–42, February 2011
How to Cite
Aktekin, T. and Soyer, R. (2011), Call center arrival modeling: A Bayesian state-space approach. Naval Research Logistics, 58: 28–42. doi: 10.1002/nav.20436
- Issue online: 24 JAN 2011
- Version of Record online: 4 JAN 2011
- Manuscript Accepted: 29 SEP 2010
- Manuscript Revised: 20 SEP 2010
- Manuscript Received: 22 DEC 2008
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