How might servant leadership work?
Version of Record online: 4 MAR 2010
© Wiley Periodicals, Inc.
Nonprofit Management and Leadership
Volume 20, Issue 3, pages 315–335, Spring 2010
How to Cite
Ebener, D. R. and O'Connell, D. J. (2010), How might servant leadership work?. Nonprofit Management and Leadership, 20: 315–335. doi: 10.1002/nml.256
- Issue online: 4 MAR 2010
- Version of Record online: 4 MAR 2010
This study examines the mechanics of servant leadership, particularly how it enhances organizational citizenship and how that drives organizational effectiveness. A case study of three successful Catholic parishes identified three direct leadership mechanisms—invitation, inspiration, and affection—that evoke and nurture the service of others. The case analysis also identified two organizational leadership mechanisms—culture building and structural initiatives—through which servant leaders fostered organizational citizenship. This study contributes to an understanding of organizational effectiveness by suggesting how leaders might foster the growth and development of others, build servant-oriented organizations, and improve overall organizational performance.