Eugene H. Melan is an associate professor in the Department of Management Studies at Marist College in Poughkeepsie, New York. Formerly a program manager for quality at the IBM Product Development Laboratory in Kingston, New York, he has had over twenty years' experience in product quality, reliability, and total quality improvement. A Fellow of the American Society for Quality Control, he has published a number of papers on process quality improvement.
Process management: A unifying framework for improvement
Article first published online: 17 JAN 2007
Copyright © 1989 John Wiley & Sons, Inc.
National Productivity Review
Volume 8, Issue 4, pages 395–406, Autumn (Fall) 1989
How to Cite
Melan, E. H. (1989), Process management: A unifying framework for improvement. Natl. Prod. Rev., 8: 395–406. doi: 10.1002/npr.4040080407
- Issue published online: 17 JAN 2007
- Article first published online: 17 JAN 2007