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Feature Article
Determining the business impact of knowledge management
Article first published online: 1 APR 2009
DOI: 10.1002/pfi.20060
Copyright © 2009 International Society for Performance Improvement
1930-8272/asset/cover.gif?v=1&s=5b2114f9b5cccf8bf073de8f528c83c7c09f2d7e "Performance Improvement")
Additional Information
How to Cite
Aaron, B. C. (2009), Determining the business impact of knowledge management. Perf. Improv., 48: 35–45. doi: 10.1002/pfi.20060
Publication History
- Issue published online: 1 APR 2009
- Article first published online: 1 APR 2009
- Abstract
- References
- Cited By
Abstract
This case study describes an evaluation of business impact and return on investment (ROI) for the Knowledge Exchange, a knowledge management (KM) system within Accenture. The evaluation used a continuous measurement design to allow impact and ROI to be tracked across time and groups. The results demonstrated a significant positive impact on productivity, based largely on the effect on time savings realized by leveraging a useful KM system across a large population of employees.