Fundamentals of performance improvement: Optimizing results through people, process, and organizations, third edition



The third edition of Fundamentals of Performance Improvement includes substantial changes that reflect the movement toward evidence-based practice within the field of performance improvement. This comprehensive book has something to offer every type of reader, including students, novice practitioners, and experts in need of a refresher course on any aspect of the field. Fundamentals of Performance Improvement: Optimizing Results Through People, Process, and Organizations, third edition (2012, 664 pages) is published by Pfeiffer/Wiley/ISPI.