Six Sigma: Just More of the Same?
Version of Record online: 21 FEB 2013
Copyright © 2013 International Society for Performance Improvement
Volume 52, Issue 2, pages 25–30, February 2013
How to Cite
Roth, W. F. (2013), Six Sigma: Just More of the Same?. Perf. Improv., 52: 25–30. doi: 10.1002/pfi.21326
- Issue online: 21 FEB 2013
- Version of Record online: 21 FEB 2013
This article tells how Six Sigma builds on a progression of earlier approaches to increasing workplace efficiencies and improving product quality. The article explores the productivity improving contributions of Adam Smith, Frederick Taylor, W. Edwards Deming, the Systems school, and Michael Hammer, showing that Six Sigma ends up combining the strengths of these contributions. It offers an alternative approach focused more on the non-quantifiable elements, an approach that might be the next step in the progression.