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Keywords:

  • leadership styles;
  • ambiguity;
  • team communication;
  • project outcomes

Abstract

This research examines the relationship between ambiguity acceptance and customer and organizational outcomes within the Six Sigma improvement project context. Results find a curvilinear relationship between open communication and customer outcomes for project leaders. Results of multiple regression find a significant positive relationship between open communication and organization outcomes, as well as a significant positive relationship between ambiguity acceptance and customer and organizational outcomes for team leaders, while there is a significant positive relationship between ambiguity acceptance and customer and organizational outcomes for team members. Theoretical and practical implications are examined.