Conduct of operations (COO) concerns how work is performed in a manufacturing unit with the overall objective of producing repeated and desired results. COO reduces the likelihood of human error. The term discipline is often used to describe how to bring a consistent approach to various operations to minimize errors.
This article introduces a new model of COO based on a Steven Covey performance model, where improved performance is a function of (a) knowing what to do, (b) knowing how to do it, and (c) wanting to do it. Our new model (described in this article) applies this Covey principle to facilitate operating disciple, engineering disciple, and management discipline. Each element of COO should be in place to produce consistent results and reduce human error. © 2012 American Institute of Chemical Engineers Process Saf Prog, 2012.