An experimental analysis of the dynamic structure and behavior of managerial support systems
Article first published online: 25 JUL 2008
Copyright © 2008 John Wiley & Sons, Ltd.
System Dynamics Review
Volume 24, Issue 2, pages 215–245, Summer 2008
How to Cite
Clark, T. D. and Jones, M. C. (2008), An experimental analysis of the dynamic structure and behavior of managerial support systems. Syst. Dyn. Rev., 24: 215–245. doi: 10.1002/sdr.401
- Issue published online: 25 JUL 2008
- Article first published online: 25 JUL 2008
- Manuscript Accepted: MAY 2008
- Manuscript Received: JUL 2007
This paper provides a System Dynamics approach to assessment of a theoretical model of management support systems (MSS). It extends theory about the structure of MSS using the system dynamics indexed variable approach. Experimentation with relationships among system elements suggests possible MSS management policies and offers insight into how to successfully manage such systems. Several key insights into the interactive behavior of the elements in the system are provided. For example, we show that the level of MSS use lags changes in the problem space as it becomes more complex. This in turn affects MSS quality because it can bring into question the decisions made that were based on the MSS. It is, therefore, necessary to ensure changes in problem space are understood quickly and reacted to in a timely manner.