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Keywords:

  • trauma counselling;
  • prevention of trauma;
  • volunteer counsellors;
  • orienting approach

Abstract

The capacity of 73 volunteer telephone counsellors to administer a brief and early intervention for secondary trauma was assessed. The counsellors participated in a 1-day training programme in the ‘Orienting Approach’ to Trauma Counselling (Phipps & Byrne, 2003). Volunteer counsellors showed significant improvements in both knowledge and skills from pre- to post-training. The potential benefits of this intervention to the community and professional health services are discussed. Copyright © 2006 John Wiley & Sons, Ltd.