Based on a paper presented at the 3rd World Congress on Stress 24–27 September 2000, Dublin, Ireland.
Health, performance and emotional intelligence: an exploratory study of retail managers†
Article first published online: 28 MAR 2002
Copyright © 2002 John Wiley & Sons, Ltd.
Stress and Health
Volume 18, Issue 2, pages 63–68, April 2002
How to Cite
Slaski, M. and Cartwright, S. (2002), Health, performance and emotional intelligence: an exploratory study of retail managers. Stress and Health, 18: 63–68. doi: 10.1002/smi.926
- Issue published online: 28 MAR 2002
- Article first published online: 28 MAR 2002
- emotional intelligence;
- stress and emotions;
- stress and performance
Contemporary theories place emotions and self-regulation at the centre of a dynamic process of stress. Emotional Intelligence (EQ) is the ability to perceive, understand and reflectively manage one's own emotions and those of others. This study, which was situated within the management population (n = 224) of a large retail organization, investigates the relationship between a measure of EQ, subjective stress, distress, general health, morale, quality of working life and management performance. Significant correlations in the expected direction were found, indicating that managers who scored higher in EQ suffered less subjective stress, experienced better health and well-being, and demonstrated better management performance. Copyright © 2002 John Wiley & Sons, Ltd.