Customer capabilities, switching costs, and bank performance
Article first published online: 18 MAY 2012
Copyright © 2012 John Wiley & Sons, Ltd.
Strategic Management Journal
Volume 33, Issue 13, pages 1499–1515, December 2012
How to Cite
Brush, T. H., Dangol, R. and O'Brien, J. P. (2012), Customer capabilities, switching costs, and bank performance. Strat. Mgmt. J., 33: 1499–1515. doi: 10.1002/smj.1990
- Issue published online: 22 OCT 2012
- Article first published online: 18 MAY 2012
- Accepted manuscript online: 3 MAY 2012 08:15AM EST
- Manuscript Revised: 30 APR 2012
- Manuscript Received: 5 AUG 2010
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