Using users: When does external knowledge enhance corporate product innovation?
Article first published online: 28 AUG 2013
Copyright © 2013 John Wiley & Sons, Ltd.
Strategic Management Journal
Volume 35, Issue 10, pages 1427–1445, October 2014
How to Cite
Chatterji, A. K. and Fabrizio, K. R. (2014), Using users: When does external knowledge enhance corporate product innovation?. Strat. Mgmt. J., 35: 1427–1445. doi: 10.1002/smj.2168
- Issue published online: 27 AUG 2014
- Article first published online: 28 AUG 2013
- Accepted manuscript online: 4 JUL 2013 11:15AM EST
- Manuscript Accepted: 22 MAY 2013
- Manuscript Revised: 21 MAY 2013
- Manuscript Received: 6 MAR 2012
- innovation strategy;
- knowledge sourcing;
- open innovation;
- health care strategy;
- intellectual property strategy
Prior research on corporate innovation highlights the importance of accessing external knowledge from other firms and universities. However, survey evidence indicates that product users are perhaps the most important source of external knowledge. We build on existing theory to identify the conditions under which user knowledge contributes to corporate innovation and when the benefits will be greatest. Using a panel dataset of medical device companies and their collaborative efforts with innovative physicians, we find evidence that inventive collaborations with users enhance corporate product innovation and that the benefits are greatest in new technology areas and in the generation of radical innovations. Copyright © 2013 John Wiley & Sons, Ltd.