Strategic positioning, human capital, and performance in service organizations: a customer interaction approach
Version of Record online: 3 DEC 2003
Copyright © 2003 John Wiley & Sons, Ltd.
Strategic Management Journal
Volume 25, Issue 1, pages 85–99, January 2004
How to Cite
Skaggs, B. C. and Youndt, M. (2004), Strategic positioning, human capital, and performance in service organizations: a customer interaction approach. Strat. Mgmt. J., 25: 85–99. doi: 10.1002/smj.365
- Issue online: 3 DEC 2003
- Version of Record online: 3 DEC 2003
- Manuscript Accepted: 30 JUN 2003
- Manuscript Received: 28 SEP 2001
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