The BSCBAS: a Balanced Scorecard-based appraisal system for improving the performance of software organizations
Article first published online: 30 JUL 2012
Copyright © 2012 John Wiley & Sons, Ltd.
Journal of Software: Evolution and Process
Volume 25, Issue 7, pages 763–780, July 2013
How to Cite
Hamouda, A. E.-d. (2013), The BSCBAS: a Balanced Scorecard-based appraisal system for improving the performance of software organizations. J. Softw. Evol. and Proc., 25: 763–780. doi: 10.1002/smr.1566
- Issue published online: 11 JUL 2013
- Article first published online: 30 JUL 2012
- Manuscript Accepted: 14 JUN 2012
- Manuscript Revised: 21 APR 2012
- Manuscript Received: 6 OCT 2011
- software engineers appraisal;
- software engineering key performance indicator (KPI);
- software companies balanced scorecard
Performance appraisals are most commonly undertaken to let an employee know how his/her performance compares to the supervisor's expectations and to identify areas that require training or development. Generally, developing an appraisal system that accurately reflects employee performance is a difficult task. In software companies, such a task is more difficult because software engineering is, by its nature, innovative work. To measure software engineers’ performance, the challenge is in having tangible key performance indicators that reflect that performance. In this paper, we present a framework for an appraisal system for software engineers using the Balanced Scorecard methodology. This framework was applied and its influence on the software engineers’ performance and the overall performance of the organization was investigated. Copyright © 2012 John Wiley & Sons, Ltd.