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The people aspects in modern process improvement management approaches

Authors


Correspondence to: Morten Korsaa, DELTA, Venlighedsvej 4, DK2970 Hoersholm, Denmark.

E-mail: MKO@delta.dk

Abstract

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It is well-known that process improvement change requires “tools-processes-people.” Engineers have spent most energy on the tools and processes, but everything is done by people, and success depends on people and their competencies. The increasing focus on people is reflected in many change models; some are discussed in this paper.

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