Journal of Software: Evolution and Process

Cover image for Vol. 27 Issue 2

February 2015

Volume 27, Issue 2

Pages i–iii, 73–145

  1. Issue Information

    1. Top of page
    2. Issue Information
    3. Research Articles
    1. Issue Information (pages i–iii)

      Article first published online: 8 FEB 2015 | DOI: 10.1002/smr.1680

  2. Research Articles

    1. Top of page
    2. Issue Information
    3. Research Articles
    1. Information sharing for effective IT incident resolving in IT service provider networks: a financial service case study (pages 73–94)

      Jan Vlietland and Hans Van Vliet

      Article first published online: 30 DEC 2014 | DOI: 10.1002/smr.1697

      Thumbnail image of graphical abstract

      Interdependent information technology (IT) service provider networks need information to resolve IT incidents in their delivered IT services. We found that visibility over the social network, the technological network and the contractual network is needed to resolve IT incidents faster. We identified and structured a set of information that positively impacts IT incident handling performance in the IT service network, which we packaged into a conceptual model.

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