In this paper, we examine a multiparadigm systemic approach to multi-agency community safety. A detailed case study was undertaken of a multi-agency partnership involving a fire and rescue service, a local council, an NHS primary care trust and a police force in the North West region of the UK. The community safety project studied was funded by the UK Department of Communities and Local Government over an 18-month period. The multiparadigm approach used was beneficial for understanding the nature of community safety and its application in actual practice. The project involved the development of a novel customer segmentation approach based upon combined fire risk, health risk, social care risk and crime risk to support identification of at-risk social groups to enable more targeted and coordinated provision of preventative measures for community safety by the public sector agencies involved. Copyright © 2013 John Wiley & Sons, Ltd.