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TELEPHONE TRIAGE IN THE OFFICE SETTING

Authors

  • Maureen Kelley CNM, MS,

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    • Maureen Kelley, CNM, MS, is an assistant professor at the Nell Hodgson Woodruff School of Nursing, Emory University, Atlanta, Georgia. She is currently coordinator of the nurse-midwifery education program at Emory and is enrolled part-time in a doctoral program.

  • Jane Mashburn CNM, MN

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    • Jane Mashburn, CNM, MN, is a clinical assistant professor at the Nell Hodgson Woodruff School of Nursing, Emory University, Atlanta, Georgia. She received her B.S. in nursing from Lenoir Rhyne College in Hickory, North Carolina, in 1971 and her M.N. in nurse-midwifery from Emory University in 1978. Before her faculty appointment she worked in both public and private sectors.


2388 Sanford Road, Decatur, GA 30033.

ABSTRACT

During a six-month period in 1988, two nurse-midwives documented the telephone calls they received in an OB/GYN/CNM practice. Calk were then tallied and categorized for analysis. A discussion of the numbers and types of calls is presented as well as a review of the literature on telephone triage/management.

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