Patient satisfaction: a valid index of quality of care in a psychiatric service
Version of Record online: 24 DEC 2001
Acta Psychiatrica Scandinavica
Volume 101, Issue 4, pages 330–333, April 2000
How to Cite
Shipley, K., Hilborn, B., Hansell, A., Tyrer, J. and Tyrer, P. (2000), Patient satisfaction: a valid index of quality of care in a psychiatric service. Acta Psychiatrica Scandinavica, 101: 330–333. doi: 10.1034/j.1600-0447.2000.101004330.x
- Issue online: 24 DEC 2001
- Version of Record online: 24 DEC 2001
- Accepted for publication November 16, 1999
- quality of care;
- psychiatric referrals;
- audit of services
Shipley K, Hilborn B, Hansell A, Tyrer J, Tyrer P. Patient satisfaction: a valid index of quality of care in a psychiatric service.
Acta Psychiatr Scand 2000: 101: 330–333. © Munksgaard 2000.
Objective: To assess patients, clinicians' and referrers' satisfaction with care in newly referred psychiatric patients and to compare these with standard quality indicators such as waiting times used by the service.
Method: A random sample of all new adult psychiatric patients presenting over a 4–month period in 2 successive years to an inner-city psychiatric service was assessed.
Results: One hundred and thirteen (68%) of 167 randomly selected patients were seen. Independent evidence of service performance showed that patient satisfaction, but not clinician or referrer satisfaction, was a more accurate indicator of quality of care than standard indicators.
Conclusion: Simple ratings of patient satisfaction alone may be useful indicators of quality of psychiatric care.