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Keywords:

  • job satisfaction;
  • ward organization;
  • working relationships;
  • clinical grade;
  • nurse characteristics;
  • work environment;
  • British NHS;
  • human resource management;
  • retention;
  • commitment

Hospital nurses’ job satisfaction, individual and organizational characteristics

Using the Ward Organizational Features Scales (WOFS), relationships between aspects of the organization of acute hospital wards, nurses’ personal characteristics and nurses’ job satisfaction are examined among a nationally representative sample of 834 nurses in England. The analysis contributes to a growing body of evidence demonstrating the importance of interpersonal relationships to nurses’ job satisfaction. In particular, the positive contribution of the cohesiveness of ward nursing staff is highlighted, but the potential for many current NHS staffing strategies and work environments to undermine the development of cohesive working relationships is also noted. Other influential factors are nurses’ relationships with medical staff, perceptions of their workload and their evaluation of the appropriateness of the system of nursing being practised. The importance of measuring nurses’ subjective assessments of their work environment is emphasized. A weak association was found between grade and job satisfaction. Individual nurse characteristics were found not to be associated with job satisfaction.