Staff activities and behaviour are the source of many feelings: relatives’ interactions and relationships with staff in nursing homes
Article first published online: 21 DEC 2001
Journal of Clinical Nursing
Volume 10, Issue 3, pages 380–388, May 2001
How to Cite
Hertzberg, A. , Ekman, S.-L. and Axelsson, K. (2001), Staff activities and behaviour are the source of many feelings: relatives’ interactions and relationships with staff in nursing homes. Journal of Clinical Nursing, 10: 380–388. doi: 10.1046/j.1365-2702.2001.00509.x
- Issue published online: 21 DEC 2001
- Article first published online: 21 DEC 2001
- nursing home staff;
• Family members do not give up their involvement in the life of their older relatives when they move to an institution.
• Relatives feel that it is they who take the initiative to establish a working relationship with the staff at the nursing home.
• Relatives want more spontaneous information from staff, particularly about residents’ daily lives, and there is a need for relatives to have opportunities to talk with staff under relaxed conditions.
• Staff behaviour and activities towards residents and relatives are a source of many feelings for relatives.
• Relatives’ understandings of the challenges faced by staff are not communicated to staff, nor are positive or negative experiences explicitly passed on to staff.